Privacy Policy

1. Introduction

CallTracker ("we", "our", or "us") is operated by Getia AS, a company registered in Norway. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call tracking service.

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, industry)
• Account credentials
• Payment information
• Communications with our support team

2.2 Call Tracking Data

When you use our call tracking service, we collect:

• Caller phone numbers
• Call duration and timestamps
• Tracking number assignments
• Call recordings (if enabled by you)
• Marketing source attribution data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our call tracking service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns and improve our services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: We may share information with third parties when you give us explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

6. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: You can request access to your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request your data in a structured format
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call tracking data is typically retained for 24 months unless you request earlier deletion.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: