How does the free trial work?

You get full access to all features for 14 days. No credit card required to start. At the end of your trial, you can choose to subscribe or your account will be paused.

Can I change my plan later?

There's only one plan! You simply pay for what you use. Add more tracking numbers as you need them, and your bill adjusts automatically.

What happens if I cancel?

You can cancel anytime with no penalties. Your tracking numbers will stop forwarding at the end of your billing period, and you'll have access to export all your call data.

Are there any setup fees?

None at all. You pay the base subscription plus usage. That's it. No setup fees, no hidden charges, no contracts.

How are minutes calculated?

Minutes are calculated based on actual call duration, rounded up to the nearest second. You only pay for calls that connect—missed calls don't count toward your minutes.

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Phone Number Porting Checklist

Complete guide to porting your business phone numbers without downtime

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Important: Don't Cancel Your Old Service!

Keep your current phone service active until the port is complete. Canceling early will release your number and make it unavailable for porting.

Pre-Porting Preparation

Complete these before starting the port request

Gather current carrier account informationCRITICAL

Account number, PIN, authorized user name as it appears on the bill

Obtain recent phone bill (last 30 days)CRITICAL

Shows billing address and account details needed for verification

Verify service address matchesCRITICAL

Address on file must match exactly - including suite/unit numbers

Check for contract obligations

Early termination fees may apply - review your current agreement

Document all numbers to port

Main lines, fax lines, toll-free numbers - list everything

Identify number type (landline, VoIP, wireless)

Different number types have different porting requirements

Letter of Authorization (LOA)

Required documentation for the port request

Download LOA from new carrierCRITICAL

Each carrier has their own LOA form - use the correct one

Verify authorized signerCRITICAL

Must be signed by account holder or authorized contact

Complete all required fieldsCRITICAL

Leave no blanks - incomplete LOAs will be rejected

Sign and date the LOA

Signature must match the authorized user on the account

Include copy of valid ID

Some carriers require photo ID of the authorized signer

Keep a copy for your records

Store digitally for easy reference if issues arise

Timing & Coordination

Plan the port to minimize disruption

Request port during low-traffic period

Avoid Monday mornings or month-end - schedule mid-week if possible

Allow adequate lead timeCRITICAL

Simple ports: 1-3 days | Complex/business ports: 5-10 business days

Notify stakeholders of timeline

Let team know when brief service interruption may occur

Set up temporary forwarding (if possible)

Some carriers allow call forwarding during transition

Schedule go-live during business hours

So you can test immediately and resolve issues quickly

Technical Setup

Prepare your new system before the port completes

Configure new phone system/VoIPCRITICAL

Set up users, extensions, voicemail before port completes

Test with temporary numbers

Make test calls to verify system works before porting

Configure call routing rules

IVR, ring groups, after-hours routing should be ready

Set up voicemail greetings

Record professional greetings for all mailboxes

Configure 911/E911 addressCRITICAL

Critical for emergency services - verify address is correct

Install/configure desk phones or softphones

Hardware should be ready before go-live

Post-Port Verification

Verify everything works after port completes

Make test inbound callsCRITICAL

Call from mobile/external line to verify calls route correctly

Make test outbound callsCRITICAL

Verify caller ID displays correctly on outbound calls

Test voicemail functionality

Leave messages and retrieve them to confirm working

Verify fax lines (if applicable)

Send and receive test faxes

Check call quality

Listen for echo, latency, or audio issues

Confirm old service is cancelled

Verify with previous carrier to avoid double billing

Update marketing materials

If number changed, update website, business cards, ads

Common Porting Issues to Avoid

Account Name Mismatch

Name must match exactly as it appears on the bill - including Inc., LLC, etc.

Missing or Incorrect PIN

Contact your current carrier if you don't know your account PIN.

Pending Orders

Cancel any pending changes with your current carrier before porting.

Contract Restrictions

Some numbers can't be ported during an active contract period.

Manage Your Ported Numbers with CallTracker

Track calls, attribute leads to campaigns, and get insights on every ported number.