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Checklist voor nummerportering

Complete gids voor het porteren van je bedrijfsnummers zonder downtime

Checklistvoortgang0 van 30 voltooid

Belangrijk: Zeg je oude dienst niet op!

Houd je huidige telefoondienst actief totdat de portering is voltooid. Vroegtijdig opzeggen maakt je nummer beschikbaar voor anderen.

Pre-Porting Preparation
Complete these before starting the port request
Gather current carrier account informationKRITIEK

Account number, PIN, authorized user name as it appears on the bill

Obtain recent phone bill (last 30 days)KRITIEK

Shows billing address and account details needed for verification

Verify service address matchesKRITIEK

Address on file must match exactly - including suite/unit numbers

Check for contract obligations

Early termination fees may apply - review your current agreement

Document all numbers to port

Main lines, fax lines, toll-free numbers - list everything

Identify number type (landline, VoIP, wireless)

Different number types have different porting requirements

Letter of Authorization (LOA)
Required documentation for the port request
Download LOA from new carrierKRITIEK

Each carrier has their own LOA form - use the correct one

Verify authorized signerKRITIEK

Must be signed by account holder or authorized contact

Complete all required fieldsKRITIEK

Leave no blanks - incomplete LOAs will be rejected

Sign and date the LOA

Signature must match the authorized user on the account

Include copy of valid ID

Some carriers require photo ID of the authorized signer

Keep a copy for your records

Store digitally for easy reference if issues arise

Timing & Coordination
Plan the port to minimize disruption
Request port during low-traffic period

Avoid Monday mornings or month-end - schedule mid-week if possible

Allow adequate lead timeKRITIEK

Simple ports: 1-3 days | Complex/business ports: 5-10 business days

Notify stakeholders of timeline

Let team know when brief service interruption may occur

Set up temporary forwarding (if possible)

Some carriers allow call forwarding during transition

Schedule go-live during business hours

So you can test immediately and resolve issues quickly

Technical Setup
Prepare your new system before the port completes
Configure new phone system/VoIPKRITIEK

Set up users, extensions, voicemail before port completes

Test with temporary numbers

Make test calls to verify system works before porting

Configure call routing rules

IVR, ring groups, after-hours routing should be ready

Set up voicemail greetings

Record professional greetings for all mailboxes

Configure 911/E911 addressKRITIEK

Critical for emergency services - verify address is correct

Install/configure desk phones or softphones

Hardware should be ready before go-live

Post-Port Verification
Verify everything works after port completes
Make test inbound callsKRITIEK

Call from mobile/external line to verify calls route correctly

Make test outbound callsKRITIEK

Verify caller ID displays correctly on outbound calls

Test voicemail functionality

Leave messages and retrieve them to confirm working

Verify fax lines (if applicable)

Send and receive test faxes

Check call quality

Listen for echo, latency, or audio issues

Confirm old service is cancelled

Verify with previous carrier to avoid double billing

Update marketing materials

If number changed, update website, business cards, ads

Veelvoorkomende porteringsproblemen om te vermijden

Accountnaam komt niet overeen

De naam moet exact overeenkomen met de naam op de factuur.

Ontbrekende of onjuiste PIN

Neem contact op met je huidige provider als je je PIN niet kent.

Lopende bestellingen

Annuleer alle lopende wijzigingen bij je huidige provider vóór de portering.

Contractbeperkingen

Sommige nummers kunnen niet worden geporteerd tijdens een actieve contractperiode.

Beheer je geporteerde nummers met CallTracker

Volg gesprekken, koppel leads aan campagnes en krijg inzichten op elk geporteerd nummer.