CallTracker help center
Short, direct answers to the questions people ask before and after they sign up. Can't find what you need? Email [email protected].
Pricing and billing
- How much does CallTracker cost?CallTracker Pro costs €9 per month (or €90 per year, two months free) plus usage: a monthly fee per tracking number that depends on the country, and a per-minute rate for connected call time.
- Is there a free trial or free plan?No. CallTracker does not have a free trial or a free plan; you subscribe to CallTracker Pro and can cancel at any time.
- How are call minutes billed?Each connected call is billed per started minute at the rate for the tracking number's country; missed and unanswered calls are not billed.
Tracking numbers
- Which countries can I get tracking numbers in?Tracking numbers can be ordered in 91 countries, and per-number prices are published for 19 of them.
- Can I port my existing number in or out?No. CallTracker provisions new tracking numbers for you; existing numbers cannot be ported in, and tracking numbers cannot be ported out if you leave.
Tracking and attribution
- How does dynamic number insertion (DNI) work?You add a small JavaScript snippet to your website; it detects where each visitor came from and replaces the phone number on the page with the tracking number for that source.
- How do I track calls from billboards, flyers and print ads?Create a placement for each offline ad, print its tracking number on that ad, and every call to that number is attributed to it.
Data, privacy and security
- Where is my data stored?CallTracker's application and database are hosted on Railway in the United States, and calls are carried by Twilio, also in the United States.
- Does CallTracker record calls?Only if you turn it on: call recording and transcription are off by default and are enabled per placement.
Integrations and API
- Does CallTracker have an API?CallTracker has outbound webhooks and native integrations, but no public REST API for reading or writing data.
- When do calls sync to my CRM?Calls sync when they end: completed calls sync by default, and you can also sync missed calls and skip calls shorter than a minimum duration.
Account and team
- Which languages is CallTracker available in?The CallTracker website and app are available in 19 languages: English, Norwegian, Swedish, Danish, Finnish, German, French, Spanish, Italian, Dutch, Polish, Portuguese, Czech, Greek, Hungarian, Romanian, Bulgarian, Japanese and Korean.
- How do I add team members?Invite colleagues by email from Settings → Team and give each one a role: Owner, Admin, Member or Viewer.
- How do I cancel?Cancel from Settings → Billing → Manage Subscription at any time; there is no notice period or cancellation fee.
Integrations
Setup guides for each CRM and tool.
Webhook docs
Payload and headers for developers.
Glossary
Call tracking terms explained.
Ready to see which ads make your phone ring?
CallTracker Pro is €9 per month plus usage. No contracts.