Research · last updated 25 October 2026
Call tracking pricing 2026: what five vendors publish
We read the public pricing pages of five call tracking vendors on 25 October 2026 and recorded only what each page states: entry price, plans, contract, free trial, how numbers and minutes are charged, and API access. One of the five is CallTracker, our own product.
Key findings
1. Entry prices range from €9 to £349 a month
CallTracker starts at a €9 base plus usage, CallRail at $50, CTM at $79, Mediahawk at £199 and Infinity at £349. Three of the five publish an entry price under 100 in their own currency.
2. Two of five offer a free start
CallRail lists a 14-day free trial without a credit card, and CTM advertises $0 plan fees for the first month. CallTracker, Mediahawk and Infinity list no free trial.
3. One of five requires a 12-month agreement
Infinity's packages are 12-month agreements. Mediahawk, CallRail, CTM and CallTracker offer monthly billing.
4. Three of five publish a price per tracking number
CallTracker (per country), CallRail ($3 per extra local number) and Mediahawk (£37.50 per 5 extra static numbers) publish number prices. Infinity sells number allowances per package and CTM prices numbers by volume.
5. Five vendors, four pricing models
Call allowance per package (Infinity), bundle plus overage (CallRail), numbers or pools plus per-minute charges (Mediahawk, CallTracker) and volume-based pricing (CTM). Comparing headline prices alone is misleading.
The data
| Vendor | Entry price | Contract | Free trial | Numbers and minutes | API |
|---|---|---|---|---|---|
| CallTrackerBilled in EUR | €9 per month base, plus usage | No contract and no minimum term; cancel at any time. | No free trial and no free plan. | Each tracking number costs €1.90 to €5.70 per month depending on the country (published for 19 countries). Connected minutes are billed per started minute at the country rate; missed calls are free. | Read-only REST API with workspace API keys, signed outbound webhooks and Zapier. |
| InfinityBilled in GBP | £349 per month (Starter) | Packages are 12-month agreements, billed monthly. | No free trial listed; a 30-minute demo is offered. | Allowances instead of unit prices: Starter includes 1,000 calls and 30 tracking numbers (10 fixed) a month; Growth 5,000 calls and 250 numbers; Pro 10,000 calls and 1,000 numbers. Extra calls are added in bundles of 1,000; no per-call or per-minute price is published. | API and webhooks included on every package. |
| MediahawkBilled in GBP | £199 per month (Starter), £179 billed annually | No long-term contract required: monthly or annual subscriptions, billed monthly; annual plans get 10% off. | No free trial listed; a demo is offered. | Starter and Professional include 1 dynamic pool or 10 static numbers. An extra dynamic pool is £75 per month and 5 extra static numbers £37.50 per month. Calls are charged per minute, for example 2.5p to a landline on 03 numbers. | API and webhooks included on Enterprise; API access from £150 per month on Professional; not listed on Starter. |
| CallRailBilled in USD | $50 per month (Lead Tracking) | Monthly or yearly billing (yearly saves up to 10%). Usage fees are stated as non-refundable. | 14-day free trial, no credit card required. | Beyond the included allowance: $3 per local number, $0.05 per local minute (one version of the table shows $0.06), $5 per toll-free number and $0.08 per toll-free minute. Calls are rounded up to the next minute. | API access on every plan; heavy use above 1,500 calls a month is billed in tiers ($80 or $200 per month). |
| CallTrackingMetrics (CTM)Billed in USD | $79 per month (Marketing Lite), $65 with annual pre-pay | Monthly, annual or 2-year billing; the page does not state cancellation terms. | The page headline offers $0 in plan fees for the first month; conditions are not stated. | Numbers and call minutes are priced by volume; the pricing page publishes no per-number or per-minute figure. Transcription is $0.02 per minute and VoiceAI $0.12 per minute. | Open API access listed from Marketing Pro. |
Download the data as CSV (CC BY 4.0, cite "CallTracker, Call tracking pricing 2026").
Plans as published
- CallTracker
- One plan, CallTracker Pro: €9 per month or €90 per year, plus usage from prepaid credits.
- Infinity
- Starter £349, Growth £1,495 and Pro £2,500 per month; Enterprise is quoted. The page also shows higher figures (£549, £2,495, £4,000) next to each price without labelling them.
- Mediahawk
- Starter £199 per month (£179 billed annually), Professional £299 (£269 billed annually); Enterprise is priced on application.
- CallRail
- Lead Tracking $50, Lead Tracking Complete $95, Lead Conversion $150 and Lead Conversion Complete $195 per month. Every plan includes 5 local numbers, 250 minutes and 25 texts.
- CallTrackingMetrics (CTM)
- Marketing Lite $79, Marketing Pro $179, Sales Engage $329 and Enterprise $1,999 per month billed monthly, with lower prices for annual or 2-year pre-pay (for example Marketing Lite $65 annual, $60 for 2 years).
CallTracker tracking-number prices by country
Monthly price per tracking number, from the price table CallTracker's billing uses. Prices are in EUR.
| Country | Per number per month |
|---|---|
| Australia | €5.70 |
| Austria | €1.90 |
| Belgium | €5.70 |
| Canada | €2.20 |
| Denmark | €5.70 |
| Finland | €5.70 |
| France | €2.20 |
| Germany | €2.20 |
| Ireland | €3.05 |
| Italy | €5.70 |
| Netherlands | €5.70 |
| Norway | €5.70 |
| Poland | €5.70 |
| Portugal | €5.70 |
| Spain | €5.70 |
| Sweden | €5.70 |
| Switzerland | €2.20 |
| United Kingdom | €2.20 |
| United States | €2.20 |
Method
- Sources: each vendor's public pricing page, read on 25 October 2026. Links are in the table above.
- We recorded what the page states. Where a page shows conflicting figures, both are reported.
- We did not request quotes, sign up for accounts or contact the vendors.
- Vendors were chosen because buyers compare them in the UK, Europe and the US: two UK vendors (Infinity, Mediahawk), two US vendors (CallRail, CTM) and CallTracker. ResponseTap is included under Infinity, which it is now part of.
- CallTracker's figures come from the price constants its billing system uses, not from its marketing pages.
Limitations
- Prices change; this is a snapshot of one day.
- Currencies are not converted, and taxes are not included or compared.
- Plans are not like-for-like: allowances, included features and support differ, so the cheapest headline price is not always the cheapest bill.
- Five vendors are not the whole market. Other call tracking tools exist and are not covered here.
- CallTracker is our product. We have tried to report every vendor, including ourselves, by the same rules.
Author: CallTracker, Getia AS (Oslo, Norway). Corrections: [email protected]. Related: alternatives by need, comparisons.