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Sjekkliste for nummerportering

Komplett guide til portering av bedriftsnumre uten nedetid

Sjekklisteframgang0 av 30 fullført

Viktig: Ikke si opp den gamle tjenesten!

Behold din nåværende telefontjeneste aktiv til porteringen er fullført. Å si opp for tidlig vil frigi nummeret ditt.

Pre-Porting Preparation
Complete these before starting the port request
Gather current carrier account informationKRITISK

Account number, PIN, authorized user name as it appears on the bill

Obtain recent phone bill (last 30 days)KRITISK

Shows billing address and account details needed for verification

Verify service address matchesKRITISK

Address on file must match exactly - including suite/unit numbers

Check for contract obligations

Early termination fees may apply - review your current agreement

Document all numbers to port

Main lines, fax lines, toll-free numbers - list everything

Identify number type (landline, VoIP, wireless)

Different number types have different porting requirements

Letter of Authorization (LOA)
Required documentation for the port request
Download LOA from new carrierKRITISK

Each carrier has their own LOA form - use the correct one

Verify authorized signerKRITISK

Must be signed by account holder or authorized contact

Complete all required fieldsKRITISK

Leave no blanks - incomplete LOAs will be rejected

Sign and date the LOA

Signature must match the authorized user on the account

Include copy of valid ID

Some carriers require photo ID of the authorized signer

Keep a copy for your records

Store digitally for easy reference if issues arise

Timing & Coordination
Plan the port to minimize disruption
Request port during low-traffic period

Avoid Monday mornings or month-end - schedule mid-week if possible

Allow adequate lead timeKRITISK

Simple ports: 1-3 days | Complex/business ports: 5-10 business days

Notify stakeholders of timeline

Let team know when brief service interruption may occur

Set up temporary forwarding (if possible)

Some carriers allow call forwarding during transition

Schedule go-live during business hours

So you can test immediately and resolve issues quickly

Technical Setup
Prepare your new system before the port completes
Configure new phone system/VoIPKRITISK

Set up users, extensions, voicemail before port completes

Test with temporary numbers

Make test calls to verify system works before porting

Configure call routing rules

IVR, ring groups, after-hours routing should be ready

Set up voicemail greetings

Record professional greetings for all mailboxes

Configure 911/E911 addressKRITISK

Critical for emergency services - verify address is correct

Install/configure desk phones or softphones

Hardware should be ready before go-live

Post-Port Verification
Verify everything works after port completes
Make test inbound callsKRITISK

Call from mobile/external line to verify calls route correctly

Make test outbound callsKRITISK

Verify caller ID displays correctly on outbound calls

Test voicemail functionality

Leave messages and retrieve them to confirm working

Verify fax lines (if applicable)

Send and receive test faxes

Check call quality

Listen for echo, latency, or audio issues

Confirm old service is cancelled

Verify with previous carrier to avoid double billing

Update marketing materials

If number changed, update website, business cards, ads

Vanlige porteringsproblemer å unngå

Feil kontonavn

Navnet må samsvare nøyaktig slik det står på fakturaen.

Manglende eller feil PIN

Kontakt din nåværende operatør hvis du ikke kjenner PIN-koden din.

Ventende bestillinger

Kanseller alle ventende endringer hos din nåværende operatør før portering.

Kontraktsbegrensninger

Noen numre kan ikke porteres under en aktiv kontraktsperiode.

Administrer dine porterte numre med CallTracker

Spor samtaler, attribuer leads til kampanjer og få innsikt på hvert portert nummer.