How does the free trial work?

You get full access to all features for 14 days. No credit card required to start. At the end of your trial, you can choose to subscribe or your account will be paused.

Can I change my plan later?

There's only one plan! You simply pay for what you use. Add more tracking numbers as you need them, and your bill adjusts automatically.

What happens if I cancel?

You can cancel anytime with no penalties. Your tracking numbers will stop forwarding at the end of your billing period, and you'll have access to export all your call data.

Are there any setup fees?

None at all. You pay the base subscription plus usage. That's it. No setup fees, no hidden charges, no contracts.

How are minutes calculated?

Minutes are calculated based on actual call duration, rounded up to the nearest second. You only pay for calls that connect—missed calls don't count toward your minutes.

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Checklista för nummerportering

Komplett guide till portering av dina företagsnummer utan driftstopp

Checklistframsteg0 av 30 slutförda

Viktigt: Säg inte upp din gamla tjänst!

Behåll din nuvarande telefontjänst aktiv tills porteringen är klar. Att säga upp för tidigt frigjör ditt nummer.

Pre-Porting Preparation

Complete these before starting the port request

Gather current carrier account informationKRITISKT

Account number, PIN, authorized user name as it appears on the bill

Obtain recent phone bill (last 30 days)KRITISKT

Shows billing address and account details needed for verification

Verify service address matchesKRITISKT

Address on file must match exactly - including suite/unit numbers

Check for contract obligations

Early termination fees may apply - review your current agreement

Document all numbers to port

Main lines, fax lines, toll-free numbers - list everything

Identify number type (landline, VoIP, wireless)

Different number types have different porting requirements

Letter of Authorization (LOA)

Required documentation for the port request

Download LOA from new carrierKRITISKT

Each carrier has their own LOA form - use the correct one

Verify authorized signerKRITISKT

Must be signed by account holder or authorized contact

Complete all required fieldsKRITISKT

Leave no blanks - incomplete LOAs will be rejected

Sign and date the LOA

Signature must match the authorized user on the account

Include copy of valid ID

Some carriers require photo ID of the authorized signer

Keep a copy for your records

Store digitally for easy reference if issues arise

Timing & Coordination

Plan the port to minimize disruption

Request port during low-traffic period

Avoid Monday mornings or month-end - schedule mid-week if possible

Allow adequate lead timeKRITISKT

Simple ports: 1-3 days | Complex/business ports: 5-10 business days

Notify stakeholders of timeline

Let team know when brief service interruption may occur

Set up temporary forwarding (if possible)

Some carriers allow call forwarding during transition

Schedule go-live during business hours

So you can test immediately and resolve issues quickly

Technical Setup

Prepare your new system before the port completes

Configure new phone system/VoIPKRITISKT

Set up users, extensions, voicemail before port completes

Test with temporary numbers

Make test calls to verify system works before porting

Configure call routing rules

IVR, ring groups, after-hours routing should be ready

Set up voicemail greetings

Record professional greetings for all mailboxes

Configure 911/E911 addressKRITISKT

Critical for emergency services - verify address is correct

Install/configure desk phones or softphones

Hardware should be ready before go-live

Post-Port Verification

Verify everything works after port completes

Make test inbound callsKRITISKT

Call from mobile/external line to verify calls route correctly

Make test outbound callsKRITISKT

Verify caller ID displays correctly on outbound calls

Test voicemail functionality

Leave messages and retrieve them to confirm working

Verify fax lines (if applicable)

Send and receive test faxes

Check call quality

Listen for echo, latency, or audio issues

Confirm old service is cancelled

Verify with previous carrier to avoid double billing

Update marketing materials

If number changed, update website, business cards, ads

Vanliga porteringsproblem att undvika

Fel kontonamn

Namnet måste stämma exakt som det står på fakturan.

Saknad eller felaktig PIN

Kontakta din nuvarande operatör om du inte känner till din PIN.

Väntande beställningar

Avbryt alla väntande ändringar hos din nuvarande operatör före portering.

Avtalsbegränsningar

Vissa nummer kan inte porteras under en aktiv avtalsperiod.

Hantera dina porterade nummer med CallTracker

Spåra samtal, attributera leads till kampanjer och få insikter på varje porterat nummer.