Checked on 25 October 2026
CallTrackingMetrics (CTM) alternatives: which call tracking tool fits your need
CallTrackingMetrics, now CTM, is a US call tracking and contact-centre platform, from $79 per month billed monthly. The main alternatives are Infinity, Mediahawk, CallRail and CallTracker. Each one wins a different need, and for some teams staying with CallTrackingMetrics (CTM) is the right call.
Stay with CallTrackingMetrics (CTM) if
- You run a contact centre and want call tracking in the same platform.
- You need an API that writes data, or HIPAA compliance listed by the vendor.
- You want to port your existing numbers into your call tracking tool.
CallTrackingMetrics (CTM) today: Marketing Lite $79, Marketing Pro $179, Sales Engage $329 and Enterprise $1,999 per month billed monthly, with lower prices for annual or 2-year pre-pay (for example Marketing Lite $65 annual, $60 for 2 years). Monthly, annual or 2-year billing; the page does not state cancellation terms.
Choose CallTracker instead if
- You want a low fixed base (€9 per month base, plus usage) with no contract or minimum term.
- You want calls logged automatically in HubSpot, Salesforce or Pipedrive on one plan.
- You mainly need to know which ad, listing or sign made the phone ring.
Not a fit if: No free trial. Numbers cannot be ported in or out. No SSO/SAML; the REST API is read-only. Phone calls only: no form or chat conversion tracking. Support by email in English and Norwegian.
Other CallTrackingMetrics (CTM) alternatives
Infinity
UK call intelligence platform sold as packages with a monthly call allowance. ResponseTap is now part of Infinity.
- Best for
- Multi-location or multi-brand businesses handling thousands of calls a month that want an API, SSO and a managed service.
- Entry price
- £349 per month (Starter)
- Contract
- Packages are 12-month agreements, billed monthly.
- Free trial
- No free trial listed; a 30-minute demo is offered.
- Watch out for
- 12-month agreement. Salesforce and HubSpot only from Growth (as an add-on) or Pro. No international numbers on Starter.
Mediahawk
UK marketing attribution platform that tracks calls, forms and chat.
- Best for
- UK marketers who want calls, forms and chat conversions in one attribution tool, with onboarding included.
- Entry price
- £199 per month (Starter), £179 billed annually
- Contract
- No long-term contract required: monthly or annual subscriptions, billed monthly; annual plans get 10% off.
- Free trial
- No free trial listed; a demo is offered.
- Watch out for
- API from £150 per month on Professional, included only on Enterprise. Pipedrive, Intercom, Zendesk, Slack and Microsoft Teams are not listed.
CallRail
US call tracking and lead management platform with texting, form tracking and an AI voice assistant.
- Best for
- US small businesses and agencies that want a free trial, texting and form tracking alongside calls.
- Entry price
- $50 per month (Lead Tracking)
- Contract
- Monthly or yearly billing (yearly saves up to 10%). Usage fees are stated as non-refundable.
- Free trial
- 14-day free trial, no credit card required.
- Watch out for
- Prices are in US dollars. The pricing page does not mention number porting. Its comparison tables disagree on some included amounts, so confirm the figures for your plan.
Or no tool yet
If you run one or two campaigns, asking every caller "how did you hear about us?" or using one separate number for one campaign costs nothing. Call tracking pays off once several channels run at the same time.
How we compared
Facts about other vendors come only from their own public pricing pages, read on 25 October 2026. Prices are shown in the currency each vendor publishes and are not converted. CallTracker is our product; its figures come from the prices our billing uses. The full side-by-side table is in call tracking pricing 2026.
Moving off CallTrackingMetrics (CTM)?
€9 per month base, plus usage. No contract. Self-serve signup; US and Canadian numbers are ready in seconds.