Tracking numbers
How long does it take to get a tracking number?
US and Canadian numbers are ready in seconds. In most other countries the first number needs a regulatory bundle reviewed by CallTracker and by Twilio; the stated times add up to about 6 business days, longer where Twilio's review takes weeks.
Details
- US and Canada: the number is bought from Twilio when you create the placement and forwards calls straight away.
- Step 1 — Submit business details and documents in Settings → Regulatory (You): Once per country. The form asks for company details, a business registration document and proof of address.
- Step 2 — CallTracker checks the submission (CallTracker): Target: 1 business day. Our service target, not a measured average.
- Step 3 — Twilio reviews the regulatory bundle (Twilio (the carrier)): Up to 3 business days, several weeks in some regions. Twilio's documentation: "The review process generally takes up to three business days, but in some regions it might take several weeks."
- Step 4 — The tracking number is assigned to your placement (CallTracker): Target: 1–2 business days. Our service target, not a measured average. Later numbers in a country with an approved bundle start at this step.
- Twilio's statement is from "Twilio, Create a Regulatory Bundle in the Console" (https://www.twilio.com/docs/phone-numbers/regulatory/getting-started/console-create-new-bundle), checked on 27 October 2026.
- These are stated targets and the carrier's own estimate, not a measured median. We will publish a measured median once 30 bundles have been processed.
- To launch on time, submit the bundle before you print or broadcast new numbers, and start with website tracking where you can.
Related pages
More about tracking numbers
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