Checked on 25 October 2026
CallRail alternatives: which call tracking tool fits your need
CallRail is a US call tracking and lead management platform, from $50 per month with 5 local numbers and 250 minutes included. The main alternatives are Infinity, Mediahawk, CallTrackingMetrics (CTM) and CallTracker. Each one wins a different need, and for some teams staying with CallRail is the right call.
Stay with CallRail if
- You want a free trial before you pay.
- You send and receive texts from your tracking numbers.
- You want form tracking or an AI voice assistant from the same vendor.
CallRail today: Lead Tracking $50, Lead Tracking Complete $95, Lead Conversion $150 and Lead Conversion Complete $195 per month. Every plan includes 5 local numbers, 250 minutes and 25 texts. Monthly or yearly billing (yearly saves up to 10%). Usage fees are stated as non-refundable.
Choose CallTracker instead if
- You want a low fixed base (€9 per month base, plus usage) with no contract or minimum term.
- You want calls logged automatically in HubSpot, Salesforce or Pipedrive on one plan.
- You mainly need to know which ad, listing or sign made the phone ring.
Not a fit if: No free trial. Numbers cannot be ported in or out. No SSO/SAML; the REST API is read-only. Phone calls only: no form or chat conversion tracking. Support by email in English and Norwegian.
Other CallRail alternatives
Infinity
UK call intelligence platform sold as packages with a monthly call allowance. ResponseTap is now part of Infinity.
- Best for
- Multi-location or multi-brand businesses handling thousands of calls a month that want an API, SSO and a managed service.
- Entry price
- £349 per month (Starter)
- Contract
- Packages are 12-month agreements, billed monthly.
- Free trial
- No free trial listed; a 30-minute demo is offered.
- Watch out for
- 12-month agreement. Salesforce and HubSpot only from Growth (as an add-on) or Pro. No international numbers on Starter.
Mediahawk
UK marketing attribution platform that tracks calls, forms and chat.
- Best for
- UK marketers who want calls, forms and chat conversions in one attribution tool, with onboarding included.
- Entry price
- £199 per month (Starter), £179 billed annually
- Contract
- No long-term contract required: monthly or annual subscriptions, billed monthly; annual plans get 10% off.
- Free trial
- No free trial listed; a demo is offered.
- Watch out for
- API from £150 per month on Professional, included only on Enterprise. Pipedrive, Intercom, Zendesk, Slack and Microsoft Teams are not listed.
CallTrackingMetrics (CTM)
US call tracking and contact-centre platform, now branded CTM.
- Best for
- Teams that want call tracking and contact-centre tooling in one platform, an API, or HIPAA compliance in the US.
- Entry price
- $79 per month (Marketing Lite), $65 with annual pre-pay
- Contract
- Monthly, annual or 2-year billing; the page does not state cancellation terms.
- Free trial
- The page headline offers $0 in plan fees for the first month; conditions are not stated.
- Watch out for
- Prices are in US dollars. Number and minute prices are not published on the pricing page.
Or no tool yet
If you run one or two campaigns, asking every caller "how did you hear about us?" or using one separate number for one campaign costs nothing. Call tracking pays off once several channels run at the same time.
How we compared
Facts about other vendors come only from their own public pricing pages, read on 25 October 2026. Prices are shown in the currency each vendor publishes and are not converted. CallTracker is our product; its figures come from the prices our billing uses. The full side-by-side table is in call tracking pricing 2026.
Moving off CallRail?
€9 per month base, plus usage. No contract. Self-serve signup; US and Canadian numbers are ready in seconds.