Customer support
CallTracker + Intercom integration
The Intercom integration keeps phone conversations next to chat conversations. CallTracker matches the caller to an Intercom contact by phone number, creates one if needed, and records the call details.
- How it connects
- OAuth (Settings → CRM)
- Included in
- CallTracker Pro, no extra charge
- Best for
- Support and success teams that already work out of Intercom.
What happens when a call comes in
- Matches or creates an Intercom contact by phone number.
- Opens a new conversation for every call and records the call details (duration, status, placement and traffic source) on the contact.
Data sent to Intercom
- Caller phone number
- Call duration, status and timestamp
- Placement name and traffic source
How to set it up
- Open Settings → CRM in CallTracker.
- Click Connect on the Intercom card and approve access.
- Choose which events sync: completed calls (on by default), missed calls, and an optional minimum call duration so very short calls are skipped.
Limitations
- Matching is by phone number only.
- Every call opens a new conversation; calls are not threaded into existing ones.
- Syncing is one-way.
Related integrations
Send your calls to Intercom
Create a CallTracker account, add a tracking number and connect the integration from Settings.